Privacy Policy

At Celly AI Microscope ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, including our mobile application, web platform, and related services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, username, password, phone number
• Organization Information: Organization name, address, contact details
• Billing Information: Payment card details, billing address (processed by third-party payment processors)
• Profile Information: Job title, role, timezone preferences

1.2 Diagnostic and Medical Data

In the course of using our Service, we may collect:

• Scanned slide images and digital microscopy data
• Analysis results and diagnostic reports
• Patient sample identifiers (as provided by you)
• Test results and laboratory findings
• Quality control data and workflow information

1.3 Technical Information

We automatically collect certain technical information when you use our Service:

• Device information (device type, operating system, unique device identifiers)
• IP address and location data
• Browser type and version
• Usage data and analytics (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your account
• Authenticate users and prevent fraud
• Provide customer support and respond to inquiries
• Send service-related communications (account updates, security alerts, technical notices)

2.2 Machine Learning and AI Training

Important: We use scanned images, diagnostic data, and analysis results collected through your use of the Service to train, improve, and develop our artificial intelligence and machine learning models. Specifically:

• Data Processing: We process your diagnostic data (including slide images, cell patterns, and analysis results) to improve our AI algorithms, enhance diagnostic accuracy, and develop new automated analysis capabilities.
• Anonymization: We anonymize or de-identify data by removing personal identifiers before using it for machine learning purposes.
• Purpose: This data usage helps us improve diagnostic accuracy, reduce false positives/negatives, enhance pattern recognition capabilities, and advance medical diagnostic technology.
• Third-Party AI Services: We may use third-party AI and machine learning services to process and analyze data. These services are bound by confidentiality and data protection agreements.

By using our Service, you consent to this use of your diagnostic data for machine learning and AI training purposes. This use continues even after you stop using the Service, though we will process such data in accordance with applicable privacy laws.

2.3 Marketing Communications

With your consent, we use your personal information (name, email address, organization information) for marketing purposes, including:

• Sending promotional emails about new features, products, and services
• Providing educational content, case studies, and industry insights
• Conducting surveys and gathering feedback
• Personalizing marketing content based on your usage patterns and preferences
• Analyzing customer behavior to improve our marketing strategies
• Sharing aggregated usage statistics and success stories (with anonymized data)

You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at hello@celly.ai. Opting out of marketing communications will not affect service-related communications.

2.4 Legal and Compliance

We may use your information to:

• Comply with legal obligations and regulatory requirements
• Respond to legal requests and protect our rights
• Investigate potential violations of our Terms of Service
• Prevent fraud, abuse, and security threats

3. How We Share Your Information

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage (e.g., AWS, Azure)
• Payment processing
• AI and machine learning services
• Analytics and performance monitoring
• Customer support and communication tools
• Email delivery services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.4 With Your Consent

We may share your information with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. HIPAA and Medical Data Compliance

We understand that some data processed through our Service may be subject to HIPAA and other healthcare privacy regulations. We take reasonable steps to:

• Implement safeguards required by applicable healthcare privacy laws
• Execute Business Associate Agreements (BAAs) with healthcare providers when applicable
• Maintain appropriate administrative, physical, and technical safeguards

However, you are responsible for ensuring that your use of our Service complies with all applicable laws, including obtaining necessary patient consents and maintaining HIPAA compliance in your organization.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Diagnostic data may be retained longer for machine learning purposes, in accordance with applicable laws.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law or for legitimate business purposes (such as machine learning model training).

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@celly.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Note: Certain rights may be limited, particularly regarding diagnostic data used for machine learning, where deletion may not be feasible due to the integrated nature of the data in trained models.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for authentication, preferences, analytics, and marketing purposes. You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Celly.AI Corporation
440 N Barranca Ave #1951
Covina, CA 91723
Email: hello@celly.ai